Our Graf-Martin Communications team is proud to be working with Leroy’s Auto Care in Elmira, Ontario as they relaunch their business! We love their brand new logo and branding! Their new state of the art shop is impressive, and their friendly, knowledgeable team is a pleasure to partner with!
What makes Leroy’s Auto Care unique?
- Growth. We’ve been impressed by their commitment to keep moving forward, even in a difficult economy – and their customer base just keeps on growing!
- Innovation. From geothermal heat and cooling systems to the use of up-to-date diagnostic tools, Leroy’s Auto Care is choosing to be environmentally responsible and serving their customers ever changing needs.
- Integrity. They’ve got great customer service, and a commitment to making sure their job is done right. Adding a night shift to accommodate their customers’ busy schedules is a great example of this commitment to customer care!
Although many frontliners and telephone customer service agents don’t realize it, they are some of the most powerful agents of PR that a company has and can either reinforce all the work of their marketers or destroy it. Because of what I do, I’m keenly aware of this, and am often either horrified or incredibly pleased with customer service experiences. I’ve had a mix of both reactions recently due to a ‘mattress fiasco’, and wish that the company I was dealing with was able to have consistently good customer service instead of it being either great or terrible.
